Support

How do I install Kesper on my Shopify store?

Search for "Kesper" in the Shopify App Store and click Add app, or visit your Shopify admin's Apps section after we send you a direct install link. Installation takes ~60 seconds. After install, the first daily brief lands the next morning at 6 AM in your store's timezone.

What data does Kesper read from my store?

Orders (for margin analysis and ghost-stock detection), products (for SKU mapping and clearance suggestions), inventory (for stock-level signals), and analytics (for the daily take-home summary). We request scopes for both read and write on products and inventory because some brief recommendations are designed to be applied directly with one click — but Kesper never writes without an explicit district-manager action.

How is customer data handled?

Customer PII (name, email, phone, address) is used only for the operational signals it produces — variant-level margin attribution, region grouping, ghost-stock detection. PII is encrypted at rest, never displayed to district managers in raw form (they see aggregate signals only), and never shared with third parties. We comply with all three Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact) — a customer-erasure request from Shopify scrubs the corresponding records within 30 days as required by the regulation.

How does billing work?

Stores installed via the Shopify App Store are billed through Shopify's billing system — $49/month after a 7-day free trial, charged to the same payment method you use for your Shopify subscription. You can cancel from your Shopify admin (Settings → Apps → Kesper → Subscription) anytime; cancellation takes effect at the end of the current billing cycle. Stores signed up directly via kesper.io are billed via Stripe; same monthly price, same trial.

My morning brief didn't arrive — what happened?

The brief generation runs nightly at ~5:30 AM in your store's timezone and delivers to the channel you set up at install (Slack, email, or both). If you didn't receive one:

• Check the destination — Slack channel still active, email not in spam, etc.
• Verify your store has at least 7 days of order history (the variant-level margin analysis needs a baseline).
• If you reinstalled the app recently, the first brief is the morning AFTER reinstall, not the same day.

If none of those explain it, email us with your store domain and we'll trace the issue same-day.

How do I uninstall?

Shopify admin → Apps → Kesper → Remove. We receive a Shopify shop/redact webhook 48 hours later and delete all data we hold on your shop within 30 days. To accelerate the deletion, email us — we'll process the redact immediately.

Does Kesper work without Shopify?

Yes — we also connect to Square, Clover, eBay, Amazon, and CSV imports. Multi-format chains often run a mix; the daily brief unifies signals across whatever platforms are connected.

I have a question that isn't here.

Email business@kesper.io — same-day response, no support-ticket forms or chatbots in the loop.